Terms and conditions

By using SimplyBook.me services you agree to the following terms and conditions.

These terms and conditions are effective from 22. September 2016 (updated since 1. August 2015)


Definitions:

Service provider or user —  Company or person that provides services, rents tools, equipment, space etc. and uses the SimplyBook.me system to accept and treat bookings online.

Client or service buyer —  Clients can be anyone that books a service online with a Service provider using the SimplyBook.me appointment and scheduling system.



If you use the Simplybook.me appointment system or connected sites, you agree to that you will not:

  1. — violate any laws, third party rights or our policies;
  2. — use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
  3. — fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
  4. — interfere with other users' listings;
  5. — post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
  6. — take any action that may undermine feedback and/or ratings systems;
  7. — distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  8. — distribute viruses or any other technologies that may harm any visitors of the site;
  9. — harvest or otherwise collect information about users, including email addresses, credit cards without their consent.


Acceptable use policy and abuse

SimplyBook.me is a solution for service performers, and others that need to accept bookings for appointments and to sell related services. As such the SimplyBook.me service is ONLY intended for such usage and other unrelated usage is forbidden.


SimplyBook.me system should NOT be used for:

  1. — Sending spam
  2. — Unsollicited email or SMS
  3. — Importing client list's that users do NOT own and/or have NOT been gathered legally

The SimplyBook.me booking pages should NOT be used to:

  1. — create back links to other pages;
  2. — as advertisement for stuff unrelated to services provided by the user;
  3. — to collect fees from users without the intention of providing the service.

Users should treat all client data with respect and appropriate privacy.

Please report to us problems, policy violations and offensive content. SimplyBook.me wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner. Free account users need to renew their free subscription every month to keep the account active and avoid deletion. We also reserve rights to modify or discontinue sites, services, plugins or tools by us or third parties.

We reserve rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can be considered 50-100 people trying to process a booking with you in same 30 seconds.

We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We can not control if it will work or if it will stop working even if it was working before.



Client purchase protection

SimplyBook.me does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. SimplyBook.me offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by SimplyBook.me are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with SimplyBook.me. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they were purchased.

It is strongly noted that buyers inform themselves about the service provider before booking with them and paying online and for the service providers to make sure buyers are for real.



Fees

SimplyBook.me offers a free limited version of the system. If a service provider upgrades the service from the limited version provided by SimplyBook.me, relevant fee schedule will apply. You can find the pricing table on our main site and further details inside the admin interface of the SimplyBook.me system. You will be informed of fees before upgrading services to paid services. Educational institutions may register many systems in free version and have all systems free. Commercial companies that registers more than one system within the same company in Free version must pay fees according to basic package or higher per each registered system.

All purchases made in the system are final, and are not refunded.

When free system is upgraded to paid system, it is no longer possible to downgrade it back to free system. Users can still upgrade or downgrade between paid subscriptions.



Content and Data

When you upload and register content into our system, you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking website with SimplyBook.me, on SimplyBook.me site and on other partner sites such as but not limited to; our directories, other directories and Facebook sites and pages where clients can make bookings with you. Inside the SimplyBook.me system, you can select to only publish your information on SimplyBook.me booking websites and widgets by turning off the directory publishing.

Distribution of this content on directories, partner sites and FaceBook sites and pages is for increased visibility so clients can book directly with you from these places.



Account, Password and Security

Login credentials (company login, user login and password) are sent to user’s email address after completing registration process. You should change your password in admin interface of SimplyBook.me system in Manage // Users section. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. For added security, SimplyBook.me offers users to enable HIPAA plugin that has double authentication which further improves security.

SimplyBook.me cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.



Limitation of Liability

SimplyBook.me is not responsible for yours or other users' content, actions, or in-actions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user's content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

SimplyBook.me may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with SimplyBook.me partners, please be informed of their own terms and conditions and privacy policies. SimplyBook.me takes no responsability of any incidents that may happen in their systems that may lead to data leak or content distribution. SimplyBook.me is also not responsible for if they stop prividing their services, or if their service goes down or has any security breach.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to the liability, or (b) .



Support access

In case service providers contact support or buy set-up assistance package, they grant access for support agents to their admin interface in SimplyBook.me system. If service providers want to restrict access to admin interface for support department, they can enable HIPAA plugin.



HIPAA Compliance

SimplyBook.me (Notando Iceland Ltd) is ONLY fully HIPAA compliant towards users (companies) that implement the Patient data protection (HIPAA) custom feature. This custom feature can be enabled in the custom feature section of the SimplyBook.me system. The custom feature specifically enhances the security for those who activate it. For example, our support personnel can not access systems of those who activate this custom feature. Other functions of the custom feature relate more to your operations and help you to set your own protocols to become HIPAA compliant. Remark that SimplyBook.me does NOT make the users of SimplyBook.me HIPAA compliant, it ONLY provides means to better secure access to the patients data. You should to get help from relevant professionals to make your own organisation/company HIPAA compliant.

Users are responsible to take care to have SMS (text message) credits on their account as they are used to help authorized persons to get a verification code to their phones to be able to login.



Indemnity

If you as a service provider have a dispute with one or more clients, or if you as a client have dispute with one or more service providers you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.



Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to SimplyBook.me by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.



No relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.



Privacy Policy

For a seperate description of our privacy policy, see the SimplyBook.me Privacy Policy.

Following is the privacy policy of Notando Iceland Ltd for the SimplyBook.me site, appointment booking solution and for related sites such as BookingTroll.com and AppointmentSchedulingNews.com

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may include your business information in directory listings, and on Facebook pages to increase your visibility to clients. You can turn this off inside the admin interface if you do not wish to be included.

We may use your contact information to inform you about our services, system updates and changes and other relevant news. We may use systems and tools to enhance your experience with SimplyBook.me.

Clients who book appointments using our tools or sites are enabled to notify their friends or followers about their actions on Facebook and Twitter at time of booking. Clients should be aware of this fact and choose not to share their booking if they dont want it to appear on their Facebook profile or Twitter.

Esta política de privacidade define como o SimplyBook.me usa e protege todas as informações que você fornece ao SimplyBook.me ou são coletadas quando você usa esse serviço, e como seus dados e informações dos clientes são tratados.

O SimplyBook.me está comprometido em assegurar que a privacidade e os dados de seus clientes estão protegidos. Qualquer informação a qual você possa ser identificado quando usa este site, então você pode ter certeza de que ela só vai ser utilizada de acordo com esta declaração de privacidade.

SimplyBook.me may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22. September 2016 (updated since 1. August 2015).

SimplyBook.me coleta informações sobre você e sua empresa quando você se inscreve para usar os serviços do SimplyBook.me. Nós usamos cookies e cookies da sessão para melhorar a sua experiência neste site. O SimplyBook.me coleta informações sobre os clientes do usuário quando eles reservam serviços. Os usuários podem solicitar certas informações de clientes relacionadas com os serviços que eles fornecem. O SimplyBook.me não usa os dados e informações do cliente do usuário de nenhuma outra forma que não seja para ajudar o usuário a fornecer seus serviços. Usamos o Google Analytics e o Piwik em nosso site para acompanhar os visitantes e analisar o tráfego. Isso não se relaciona pessoalmente com nenhum dos nossos usuários ou visitantes. Nós não usamos essas ferramentas nos sites Web ou widget que você recebe de nós. Você pode instalar esses serviços a seu próprio critério.

O que coletamos

Podemos manter em nossas bases de dados as seguintes informações:

  • — nome e informações da empresa
  • — data de registro
  • — informação de contato incluindo endereço de e-mail
  • — números de telefones portáteis
  • — informações demográficas tais como CEP, cidade e país
  • — informações de login do cliente comum para reserva fácil
  • — pagamentos e datas de pagamentos

Each service provider is allocated his own database when he registers with us. In this database we collect:

  • — Service provider's personal or company information;
  • — Information concerning the system setup;
  • — Client's bookings data (telephone, email, name);
  • — Any data that you may request your clients to fill out.

This data belongs only to you and your clients and we do not use this for any purpose.



O que fazemos com as informações que coletamos

Precisamos dessas informações para entender suas necessidades e lhe proporcionar um melhor serviço e, em particular, pelas seguintes razões:

  • — Ajudá-lo (usuário) a criar um site ou widget de reserva para aceitar agendamentos de clientes
  • — Dados relevantes presentes para você e seus clientes para ajudá-los a fazer negócios juntos
  • — Podemos usar as informações para melhorar nossos produtos e serviços.
  • — Podemos enviar periodicamente e-mails promocionais sobre novos aprimoramentos do sistema, ofertas especiais ou outras informações que nós pensamos que você pode achar interessante usando o endereço de e-mail que você forneceu.
  • — De tempos em tempos, poderemos usar suas informações para contatá-lo para fins de pesquisa de mercado. Podemos entrar em contato por e-mail, telefone, fax ou correio. Podemos usar as informações para personalizar o site de acordo com suas configurações.

Durante o registro, o cliente (seu cliente) recebe um login comum que lhe permite reservar de forma fácil nos seus serviços e de qualquer outro prestador, mas este dado não está disponível para qualquer outra pessoa, a menos que o cliente também reserve um agendamento com outro usuário. Apenas os dados relacionados com a informação de registro se torna disponível para outro usuário, mas nenhuma outra informação relativa a agendamentos de seu cliente com você. Se um cliente reserva um serviço pelo Facebook, as informações relacionadas ao agendamento podem ser exibidas em seu perfil, dependendo suas configurações de privacidade do Facebook. Se um cliente lhe dá um feedback pelo Facebook, ele pode ser exibido no perfil de Facebook do cliente.

Se você decidir parar de usar o SimplyBook.me, seus dados serão apagados e não serão usados por mais ninguém.



Como usamos cookies

Um cookie é um pequeno arquivo que pede permissão para ser colocado no disco rígido do seu computador. Uma vez que você aceitar, o arquivo é adicionado e o cookie ajuda a analisar o tráfego Web ou lhe informa quando você visita um determinado site. Cookies permitem que aplicativos Web respondam a você como um indivíduo. O aplicativo Web pode adequar suas operações às suas necessidades, curtidas e descurtidas ao coletar e registrar informações sobre suas preferências.

Nós usamos cookies de registro de tráfego para identificar quais páginas estão sendo usadas. Isso nos ajuda a analisar os dados sobre o tráfego de página Web e melhorar nosso site a fim de adaptá-lo às necessidades dos clientes. Nós usamos essa informação apenas para fins de análise estatística e, em seguida, os dados são removidos do sistema.

No geral, os cookies nos ajudam a lhe fornecer um site melhor, por isso, permite-nos monitorar as páginas que você acha útil ou não. Um cookie não nos dá acesso ao seu computador ou qualquer informação sobre você, além dos dados que você escolher compartilhar conosco.

Você pode optar por aceitar ou recusar cookies. A maioria dos navegadores aceitam cookies automaticamente, mas você pode configurar seu navegador para recusar cookies, se preferir. Isso vai impedir que você use o site, uma vez que ele requer cookies para funcionar normalmente.



Links para outros sites

Nosso site pode conter links para outros sites de interesse. No entanto, depois de ter usado esses links para sair de nosso site, você deve notar que não temos nenhum controle sobre este outro site. Portanto, não podemos ser responsáveis pela proteção e privacidade de qualquer informação que você fornecer enquanto visita tais sites e tais sites não são regidos por esta declaração de privacidade. Você deve ter atenção e ver a declaração de privacidade aplicável ao site em questão.



Controlando sua empresa e informações pessoais

Você pode mudar ou atualizar suas informações pessoais/empresariais das seguintes formas:

  • — vá para Configurações / Informações da Empresa e edite de acordo
  • — vá para Gerenciar / Prestadores de Serviços e edite de acordo

You may delete all your information:

  • — Go to Settings // Company information and choose Delete account.

Nós não vamos vender, distribuir ou alugar suas informações pessoais, de seus clientes ou de sua empresa para terceiros a menos que tenhamos sua permissão ou que seja exigido por lei.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to support@simplybook.me.

Se você acredita que qualquer informação que estamos guardando sobre você está incorreta ou incompleta, escreva ou envie-nos um e-mail o mais rapidamente possível para o endereço acima. Vamos corrigir prontamente qualquer informação considerada incorreta.



Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

Changes

These policies may be changed from time to time. Changes take effect when we post them on the SimplyBook.me site. When using the SimplyBook.me sites or services you are subject to any posted policies or rules applicable to services you use through the sites.



About us

Notando Iceland ltd owner of SimplyBook.me was established in 2001. The Simplybook.me appointment and booking solution has been operating since 2008.

You may contact us:

E-Mail: support@simplybook.me
Endereço: Armúli 4, 108 Reykjavik, Iceland